People using dccnet.com addresses will not be affected by a phase out of certain email services, a public affairs spokesperson for telecommunications company Eastlink, Jill Laing, confirmed on Nov. 25.
Coast Reporter was contacted by a local resident with concerns that those addresses, once offered by the local internet supplier, would be included in upcoming actions by the company that would have seen them become inaccessible in early 2023.
“As more and more people leverage other email platforms that come with a broader suite of email features, we have decided to begin phasing out email as a service for some non 'eastlink.ca' email customers. However, DCCnet email customers are not impacted by this initiative at this time, and not for the foreseeable future. We apologize for any confusion,” Laing wrote in a Nov. 25 email. A similar message was tweeted out by the company on Nov. 24.
Laing explained that “it’s possible that a very small number of customers in Delta or on the Coast have a different email domain (ie persona.ca for example) and may have received a notice (regarding the phase out) in early October. We encourage these customers to reach out to us at 1-833-779-1506 so that we can ensure their email service is not affected in this first phase. If and when email service for customers in Delta and Coast is to be discontinued, they will be given a minimum of 6 months notice.” She said it remains important that customers pay attention to notices that the company shares regarding services that they are signed up for.
The individual that reached out to Coast Reporter stated that due to the number of “marketing type” emails he receives from the company, he feared he had missed earlier notices that contained pertinent details on the situation.