Redo reservation system

Editor: 

Isn’t it time to seriously consider designing a vehicle reservations system as a primary demand management strategy for our BC Ferries? This is a system successfully in place in Washington state since 2009. Users reserve at no extra cost. Every sailing leaves 10 per cent capacity open for standby and emergency needs. 

article continues below

The objective of the Washington State Ferries system “is to operate a high-quality service, without the expense of expanding terminal facilities, by encouraging customers to travel on sailings that are currently underutilized.” 

On the WSF website is a list of the benefits of their system. 

• Reducing or eliminating traffic congestion on roads leading to terminals. 

• Providing predictable and convenient travel. 

• Increasing business in ferry served communities. 

• Reducing air pollution from idling vehicles. 

• Saving money by avoiding terminal expansion and/or added service. 

• Reducing traffic control costs and holding area maintenance costs.

I would add, certainty for users to get on a scheduled ferry instead the present crapshoot. B.C.’s ferries now have a reputation that increasingly deters people from travelling on them. I know I am one of these people. Tourists, too, are looking for B.C. destinations that don’t include a ferry. 

When the ferry fare includes a reservation, as it does in Washington state, your odds and choices are clear. Things need to change. Government money is scarce. Washington State Ferries improved service and saved money by designing and implementing a successful customer-friendly reservation system that works. 

Time for a change to a system that works. 

If you are curious, this is the link to the WSF reservation system Q and A. 

www.wsdot.wa.gov/ferries/assets/WSFFAQVehicleReservationSystem.pdf 

Gale Tyler, Halfmoon Bay

© Copyright Coast Reporter

Comments

NOTE: To post a comment you must have an account with at least one of the following services: Disqus, Facebook, Twitter, Google+ You may then login using your account credentials for that service. If you do not already have an account you may register a new profile with Disqus by first clicking the "Post as" button and then the link: "Don't have one? Register a new profile".

The Coast Reporter welcomes your opinions and comments. We do not allow personal attacks, offensive language or unsubstantiated allegations. We reserve the right to edit comments for length, style, legality and taste and reproduce them in print, electronic or otherwise. For further information, please contact the editor or publisher, or see our Terms and Conditions.

comments powered by Disqus

QUESTION OF THE WEEK POLL

Are you pleased with the SCRD’s new Green Bin food waste collection program?

or  view results