On Wednesday evening, Nov. 10, my family was returning from Vancouver. We endured a five-and-a-half hour wait at Horseshoe Bay – including an hour outside the ticket booths and after that, inside the terminal.
In what, for me, was a record – not in the best way – we departed Horseshoe Bay at 12:24 a.m. arriving into Langdale about 1:15 a.m. (about 100 minutes later than scheduled.) Suffice to say, the Sunshine Coast is very quiet at that time of the night – except for the 300 vehicles from the ferry driving along the Goat Trail.
One of the things that sticks out for me was the quality of service from the Queen of Surrey onboard staff. (Bear in mind these folks on their last trip of a long day were going to get home about two hours later than expected, had likely endured all kinds of challenges during their shift and probably had to return to work only 12 hours later.) In spite of this, from the deckhand who smiled as we drove on and asked if we needed special parking to the catering person dragging her vacuum who made sure we didn’t trip over the hose, the crew were courteous, helpful and good natured. I was impressed and thank them.
Now, the process of why such a long wait happened is a different topic – and one that I’m addressing with BC Ferries management.
John R Henderson, Sechelt