Editor:
This letter was sent to BC Ferries president and CEO Mark Collins.
We all know that PR at BC Ferries is abysmal. Therefore, the experience for the long-suffering people waiting to board the 10:55 evening ferry to Langdale on June 22 should come as no surprise.
We were not informed that the ferry would be late: at the ticket booth, by any staff member, by PA system, or by terminal staff.
By the time we realized there was a problem, the only notification to be found was on the electronic notice board walking towards the village, which simply stated “delayed.” By then, there were no personnel at the ticket booths, or the toll booths.
At about 11:25 p.m. a worker appeared in a pickup, and was pleasant, but simply stated the ferry would be docking soon. We finally loaded one hour late.
There were no official apologies from the captain or purser on the ferry, though staff once again, were pleasant and non-committal.
Will anything ever change in terms of sheer good community relations?
Chris Wilkinson, Gibsons
