The following letter was sent to David Hahn, president and CEO of B.C. Ferries, in response to the Horseshoe Bay ticket booth closure (Coast Reporter, July 23) and copied to Coast Reporter for publication.
Thank you for your very swift response to our concerns about the early closure of the Horseshoe Bay ferry terminal passenger ticketing on June 30. At the time, this was very disconcerting to the 11 of us who wanted to return home to Sechelt, and I think my original email made that clear. I felt it was serious enough to warrant contacting you personally, as the head of the service, but I must admit that I was not confident it would rank highly among your list of priorities. I, and the families I represent in these communications, sincerely appreciate the time and effort you have spent to understand and correct what we felt was a failure of customer service.
We are pleased with your findings: that staff did close the ticket window early and that B.C. Ferries "will be taking actions internally so this doesn't happen again."
Seeing that it doesn't happen to anyone else was our goal in writing to you. Mistakes happen. I think most ferry users just want to know that the service cares, and that it cares enough to want to improve. My estimation of B.C Ferry Service has certainly been raised by your attention.
Dan McPherson, on behalf of the Hafey, Nelson, Sneddon and McPherson families
