Eastlink was not very forthcoming with information about a technical issue that shut down service to Coast customers for a few hours during the morning of Feb. 21.
Shawn Mudge, sales and marketing manager for Coast Cable (an Eastlink company), would not say how many customers were affected or what exactly caused the disruption in service last Thursday.
He said only that it was “caused by a technical issue during the implementation of a system upgrade.”
“The interruption impacted video, Internet and phone services, all of which were restored over a two to three hour period. We apologize for any inconvenience,” Mudge said.
When asked if Sunshine Coast customers are being compensated for the loss of cable, Internet and phone services, Mudge replied, “We work directly with our customers on a case-by-case basis.”
He could not assure that the same “technical issue” would not occur again in the future; however, he said “Coast Cable takes every precaution to ensure service continuity.”